Storecrafto

Help centre

How can we help?

Practical guides for setting up and running your store. Search, or browse by topic below.

Getting started

Create your store and get set up

Sign up, verify your email, and work through the onboarding basics to get your storefront ready to share.

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Set up your first products

Add products with images, options and variants, and organise them into categories so buyers can find them.

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Products

Managing inventory and backorders

Track stock per variant, watch for low stock, and decide whether to accept orders when an item runs out.

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Importing products from a CSV file

Bulk-add products from a spreadsheet instead of entering each one by hand.

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Orders

Managing orders, fulfilment and refunds

Work through orders as they arrive — review the details, mark them fulfilled, and issue refunds when needed.

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Order tracking for your buyers

Let customers check their own order status securely, without needing an account or messaging you.

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Payments

Getting paid — payment methods

Turn on Cash on Delivery, bank transfer, EasyPaisa and PayFast, connect your own accounts, and keep 100% of every sale.

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Store & domain

Connect a custom domain

Point your own domain at your store, verify it with a couple of DNS records, and get SSL provisioned automatically.

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Choose and customise your theme

Pick a theme that suits your products, then tailor colours, fonts and sections to match your brand.

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Marketing & channels

WhatsApp — chat button and order alerts

Add a WhatsApp chat button to your storefront and get notified when new orders come in.

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Creating discount codes

Run promotions with discount codes — set the type, value, minimum spend and usage limits.

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Abandoned-cart recovery

Automatically remind customers who left items in their cart, with a link to pick up where they left off.

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Support

Contacting support

How to reach the Storecrafto team for help with your store — and how we reply.

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