Refund & Cancellation Policy

This policy explains how cancellations and refunds work for your Storecrafto subscription. Storecrafto is a software subscription (a hosted e-commerce platform), so there are no physical goods to return.

Cancelling your subscription

• You can cancel at any time from your dashboard under Billing.
• When you cancel, your plan stays active until the end of the billing period you have already paid for — you keep full access until then.
• We do not auto-renew a cancelled subscription, so you won't be charged again.

Refunds

• Billing errors: if you were charged in error or double-billed, email [email protected] within 30 days and we will refund the incorrect charge in full — no questions asked.
• Partial periods: subscription fees for a period that has already started are otherwise non-refundable; cancel before your next renewal to avoid the next charge.
• Annual plans:if you cancel an annual plan within 14 days of the initial purchase and haven't used the service materially, contact us for a pro-rated refund of the unused term.

Refund turnaround time

Approved refunds are processed back to your original payment method within 7–10 business days. The time it takes to appear on your statement after that depends on your bank or card issuer.

How to request a refund

Email [email protected] from your account email with your invoice number and the reason. You can also call us on +92 3160752005 (Monday–Friday, 9:00am–6:00pm (PKT)). We'll confirm receipt and keep you updated until it's resolved.

Your store's customers

Refunds for orders placed in yourstore are governed by your own store's refund policy and are settled between you and your customer through your connected payment gateway. Storecrafto only provides the tooling to record and, where the gateway supports it, initiate those refunds.

Contact

Storecrafto — [email protected] · +92 3160752005