Your customers already live on WhatsApp
Email gets ignored and SMS gets lost. Send order updates where Pakistani buyers actually read them — and let them message you from your storefront without hunting for a number.
Order updates
Every stage, automatically
Sent as the order moves through your dashboard — you do not type any of these.
Order confirmed
A confirmation with the order number and total, the moment the order is placed.
Payment received
Sent when an online payment is confirmed, so the customer knows it went through.
Dispatched
A dispatch notice naming the courier, with a tracking button the customer can tap.
Delivered
A delivery confirmation that also invites them to leave a review.
Refunded
Confirms the refunded amount when you refund an order, so nobody has to chase you.
Abandoned cart reminder
A reminder to finish checkout. Marketing messages need the customer's opt-in and count against your monthly allowance.
For you, the seller
Two things that save real money
Order alerts on your own number
A WhatsApp message on your phone the second an order comes in. No refreshing the dashboard, no missed order because you were away from the laptop.
Confirm COD orders before you ship
Cash on Delivery returns are the biggest hidden cost in Pakistani e-commerce. Get the customer to confirm on WhatsApp before the parcel leaves — the cheapest return is the one you never dispatch.
A chat button on your storefront
Add your public WhatsApp number and a chat button appears on your store — floating in the corner or inline on the product page, with the product name already filled into the message. Buyers who want to ask before they buy get to ask.
Prefer it to answer for you? The AI sales chatbot handles product questions on the storefront itself, in English or Roman Urdu.
Good to know
- You choose which of these messages are switched on — turn any of them off.
- Each plan includes a monthly WhatsApp message allowance. Marketing messages, like cart reminders, need the customer's opt-in and count against it.
- The storefront chat button is free — it opens WhatsApp on the customer's own phone, so it does not use your allowance.
Ready to start selling?
Launch your store with Storecrafto today. Free to start, and every sale settles directly with you.