Your customers already live on WhatsApp
Email gets ignored and SMS gets lost. Send order updates where Pakistani buyers actually read them — and let them message you from your storefront without hunting for a number.
Order updates
Every stage, automatically
Sent as the order moves through your dashboard — you do not type any of these.
Order confirmed
A confirmation with the order number and total, the moment the order is placed.
Payment received
Sent when an online payment is confirmed, so the customer knows it went through.
Dispatched
A dispatch notice naming the courier, with a tracking button the customer can tap.
Delivered
A delivery confirmation that also invites them to leave a review.
Refunded
Confirms the refunded amount when you refund an order, so nobody has to chase you.
Abandoned cart reminder
A reminder to finish checkout. Marketing messages need the customer's opt-in, and each one uses a message like any other.
For you, the seller
Two things that save real money
Order alerts on your own number
A WhatsApp message on your phone the second an order comes in. No refreshing the dashboard, no missed order because you were away from the laptop.
Confirm COD orders before you ship
Cash on Delivery returns are the biggest hidden cost in Pakistani e-commerce. Get the customer to confirm on WhatsApp before the parcel leaves — the cheapest return is the one you never dispatch.
A chat button on your storefront
Add your public WhatsApp number and a chat button appears on your store — floating in the corner or inline on the product page, with the product name already filled into the message. Buyers who want to ask before they buy get to ask.
Prefer it to answer for you? The AI sales chatbot handles product questions on the storefront itself, in English or Roman Urdu.
Good to know
- You choose which of these messages are switched on — turn any of them off.
- WhatsApp comes with every paid plan. Growth and Pro include a monthly message allowance and keep sending past it, billed on your next invoice; Starter runs on prepaid message packs, and if those run out, WhatsApp messages pause while emails still go out.
- Marketing messages, like cart reminders, need the customer's opt-in and use messages like any other.
- The storefront chat button doesn't use your allowance or message packs — it opens WhatsApp on the customer's own phone rather than sending a message from your store.
Why WhatsApp usually means doing it all by hand
Sellers already run their business on WhatsApp; the problem is doing it by hand for every order. Here the updates send themselves with your store's name on them, COD buyers confirm with a tap, and the storefront's chat button opens your own WhatsApp.
FAQ
Questions we get asked
Do buyers have to opt in?
Yes, at checkout. Nothing is sent to someone who didn't tick the box, and they can stop at any time by replying STOP.
Does it work with cash on delivery?
Yes. The order message asks the buyer to confirm before you dispatch, and orders nobody confirms are flagged for you.
Is there a limit?
Growth and Pro include a monthly number of messages, and any past it are billed on your next invoice. Starter uses prepaid message packs: when they run out, WhatsApp messages pause and emails still go out. You can see usage in your dashboard.
Ready to start selling?
Start on the free plan — no card, no setup fee. Every sale settles directly with you.