Storecrafto

Terms of Service

Last updated: June 12, 2026

These terms govern your use of Storecrafto(“the Service”). By creating an account you agree to them. We've tried to write them in plain language — if anything is unclear, email us at [email protected] before signing up.

1. The Service

Storecrafto provides hosted e-commerce software: storefronts, product and order management, checkout, and related tools. We host and operate the software; you own and operate your store and your business.

2. Your account

  • You must provide accurate information and keep your credentials secure.
  • You are responsible for activity that happens under your account and for the accounts of staff you invite.
  • You must be legally able to run a business and enter contracts in your jurisdiction.

3. Subscriptions & billing

  • Plans are billed in PKR as a flat monthly or annual subscription.
  • We take no commission on your sales.
  • Prices may change; we will give existing subscribers at least 30 days' notice by email before a price change affects them.
  • If an invoice remains unpaid after reminders, we may suspend the store until the balance is settled.

4. Payments and your gateway accounts

Payment processing is performed by the providers you connect (EasyPaisa, PayFast) or arranged directly between you and your customer (bank transfer or cash on delivery). Storecraftois not a payment processor, money transmitter, or party to the sale between you and your customers. Your relationship with each gateway is governed by that gateway's own terms, and settlement, chargebacks, and payout timing are between you and the gateway.

5. Refunds

Your customers' refunds

Refunds for orders placed in your store are your responsibility and follow your own store policy. The Service provides tooling to record and, where the gateway supports it, initiate refunds — but the funds move between your gateway account and your customer.

Your subscription

You can cancel anytime and your plan stays active until the end of the period you paid for. If something went wrong on our side — you were charged in error or double-billed — email us within 30 days and we will refund the difference, no questions asked. We don't prorate refunds for partially used periods otherwise.

6. Acceptable use

You may not use the Service to:

  • sell illegal, counterfeit, or stolen goods, or anything prohibited by Pakistani law;
  • defraud or mislead customers, including fake reviews or bait pricing;
  • send spam or abuse the email and webhook systems;
  • attempt to access other stores' data or disrupt the platform.

We may suspend or terminate stores that violate these rules. Where the situation allows, we will warn you and give you a chance to respond first.

7. Your content and data

Everything you upload — products, images, customer lists, order history — remains yours. You grant us only the license needed to host and display it as part of running your store. You can export your data at any time.

8. Availability & changes

We work to keep the Service available and performant, but we do not guarantee uninterrupted operation. We may add, change, or retire features; if we retire something material to your store, we will give you reasonable advance notice.

9. Liability

To the maximum extent permitted by law, the Service is provided “as is”, and our total liability for any claim is limited to the subscription fees you paid us in the 12 months before the claim arose. We are not liable for indirect losses such as lost profits or lost data caused by events outside our reasonable control.

10. Termination

You can close your store at any time from your dashboard. We may terminate accounts that breach these terms. After closure, data is handled as described in our Privacy Policy.

11. Governing law

These terms are governed by the laws of Pakistan, and disputes are subject to the jurisdiction of the courts of Pakistan.

Business details

Storecrafto is operated by Storecrafto, a business registered in Pakistan. Registered address: Ahsan School System, 15/g Road, Chishtian, Pakistan. Customer service: [email protected] · +92 3160752005 (Monday–Friday, 9:00am–6:00pm (PKT)). See also our Refund & Cancellation Policy and Service Delivery Policy.

Contact

Questions about these terms: [email protected]