WhatsApp — chat button and order alerts

Why WhatsApp

WhatsApp is how a great many customers in Pakistan prefer to reach a shop. Storecrafto lets you meet them there — a chat button on your storefront and order notifications for you — so conversations happen on the channel your buyers already use.

A chat button on your storefront

You can add a WhatsApp chat button to your store so a visitor can start a conversation with you in a tap. It opens a chat to your number, ready for the customer to ask a question before or after they buy. For many shoppers, being able to message a real person is the reassurance that turns a browser into a buyer.

Point the button at the WhatsApp number you actually watch, so messages reach you promptly.

Order-status replies

When a buyer messages about an order and includes their order number, an automated reply can return the current status of that order. It answers the most common question — "where is my order?" — instantly, without you having to look it up, while still leaving you free to jump into the conversation whenever a customer needs more than a status.

Order alerts for you

You can also be notified on WhatsApp when a new order is placed, so you hear about a sale straight away rather than having to keep the dashboard open. It is a fast, low-friction way to stay on top of orders through the day.

Getting the most from it

• Use a number you check often — the value is in a quick reply.
• Keep the chat button visible so customers know they can reach you.
• Let the automated order-status reply handle routine "where is it?" questions, and step in yourself for anything that needs a human.

WhatsApp works best as a complement to the rest of your store: order tracking and clear order statuses handle the routine updates, and the chat button is there for the questions that need a personal answer.