Managing orders, fulfilment and refunds

Where orders live

Every order placed on your storefront lands in the Orders area of your dashboard. Each order records what was bought, the customer's details, the shipping address, the totals, and its current status — including how it was paid and how far along fulfilment is.

An order captures a snapshot of the items at the time of purchase, so editing or deleting a product later never changes the record of what a customer actually ordered.

Reviewing an order

Open an order to see the full picture: the line items and quantities, the delivery address, the payment method, and the amount due or paid. For Cash on Delivery you will collect payment on delivery; for other methods the order shows whether payment has been confirmed.

Fulfilling an order

When you have packed and dispatched an order, mark it fulfilled. This updates the order's fulfilment status and keeps your records straight, so at a glance you can tell what still needs to go out. Keeping fulfilment status current is what makes the Orders list a reliable to-do list rather than just a history.

Issuing a refund

If you need to return money to a customer — for a cancellation, a return, or a problem with an order — issue a refund from the order. You can record the amount and the reason. Refunds are handled against the original payment where the method supports it.

Because your payment gateways settle directly into your own account, a refund moves money from your account back to the customer; Storecrafto records the refund against the order but never holds your funds.

A steady workflow

1. Check new orders regularly so nothing waits too long.
2. Confirm payment status before dispatch where relevant.
3. Pack, send, and mark the order fulfilled.
4. Handle any returns or cancellations with a refund and a clear reason.

Buyers can follow their own order's progress through order tracking, so keeping status up to date also keeps your customers informed without extra messages from you.