Help & support

Short on time, or not sure where to start? Our team can set up your store for you, free of charge while we are getting started. Press Get help from our team: it is in the top bar (in your account menu on a phone), in the theme editor's top bar, on the Dashboard card (until you dismiss it) and on the Custom sections page.

Pick what you need help with: setting up your whole store, a custom section, colours and fonts, your homepage layout, or anything else. Then tell us what you have in mind.

Tip: a rough idea is enough. Attach a screenshot if it helps, and paste links to shops whose look you like into your message.

We reply within one business day, by email and in the Help menu under Contact support, where the conversation stays. For a section you would rather order with a quote and an invoice, the Custom sections page still works as before.

While the offer is on, you can get a month of a paid plan free by following Storecrafto on Instagram and liking our Facebook page. Press Get free subscription on the Dashboard card or under Billing › Subscription, follow the channels shown, then send us your usernames.

We check the follow by hand and activate the gift within one business day. You get an email and a notification here when it is live. If we cannot find your follow, we tell you why and you can claim again.

Tip: one gift per store. If you already pay for the plan on offer or a bigger one, you get the month's price as a voucher that comes off your next bill instead (see Gift vouchers on your bill).

When the gift ends, a store that has never paid returns to the Free plan with nothing to pay; a paying store carries on with its own plan. You can upgrade at any time from Billing.

Open the Help menu in the top bar and choose Contact support. Write your question there - a screenshot helps - and we reply in that thread and to your account email, usually within one business day, Pakistan hours.

For anything quick, message us on WhatsApp at +92 321 2555521 (https://wa.me/923212555521). The same link sits under New message on the Support tab.