Payments & billing

Easypaisa is configured from the Easypay merchant portal, then connected here with three credentials.

1. Copy your Store ID, hash key and account number from the Easypay portal into the fields on the Payments page.
2. Register the IPN URL shown on that page in the portal, so Easypay notifies us when a payment completes.
3. Enable the order-status response attributes (transaction status and amount) so we can verify each payment.

Tip: the IPN URL is specific to your store - copy it from the Payments page rather than typing it out.

Each renewal and purchase appears in your billing history as an invoice. Pay one with the Pay now button and you are taken to a secure payment page. Invoices can only be paid from a desktop browser, not inside the mobile app.

Your first invoice appears the moment you start a trial on a paid plan, so you know exactly what continuing will cost before you build anything. Nothing is owed while the trial runs: it is dated for the day after your trial ends, and that is the first day it counts as unpaid. Pay it early if you like - paying activates your subscription straight away, your plan's full allowances switch on, and the month you bought still runs from the day your trial ends, so you lose none of it.

After that, invoices are prepared for you overnight, a few days before the money is due. If you would rather not wait - you have just resumed close to your renewal date, or a renewal has not appeared yet - press Request invoice and we prepare it right away. It never bills you twice: if the right invoice already exists we simply show you that one, and if nothing is due yet we tell you so. Paying a renewal before it is due never shortens the month you are in: your plan and its allowances carry on until that month ends, and the month you paid for starts on its own date. If that month is on a smaller plan, Billing › Subscription shows the move until it happens; it can't be cancelled, and upgrading before then credits that month in full.

Changing plan never leaves you with two invoices or one for the wrong plan. Change plan close to your renewal and we withdraw the renewal invoice and re-issue it for the new plan straight away. If your store has been suspended over an unpaid invoice, picking a plan switches you to it at once, withdraws that invoice and raises a new one for a fresh month on the plan you chose, starting the day you pick it - pay it and your store is back. Cancelling a scheduled plan change re-issues the invoice for the plan you are staying on in the same way. To move to the free plan while suspended, settle the outstanding invoice first.

When Storecrafto gifts a store that already pays for a plan (for example as a thank-you for following us), the gift arrives as a voucher instead of extra days. A voucher is money off your Storecrafto subscription: it shows under Billing › Subscription and comes off your next plan bill automatically, before tax.

If the voucher covers the whole bill, the bill is paid on its own and you get a receipt; there is nothing to do. If it covers part of it, you pay the rest as usual, and whatever is left over waits for the bill after that. A bill that is already out when the voucher arrives is lowered straight away, unless you are in the middle of paying it.

Tip: vouchers only pay for your Storecrafto plan: renewals and plan upgrades. They don't expire, but they can't be cashed out, moved to another store, or used for AI credit packs or custom sections.

If your subscription is cancelled, the voucher waits: resume it from Billing and it comes off your next bill.

The free plan lets you open a real store without paying anything. It includes up to 10 products, your free storecrafto.com address, discount codes, sales analytics, and a monthly allowance of AI credits that refills every month. It never bills you - there is no trial to run out, no card to add and no invoice to pay. The assistant inside your admin is limited to 3 chats a day on the free plan; paid plans get 5. Features your plan doesn't include stay in the menu with a lock - open one to upgrade.

To upgrade, go to Account -> Billing, choose a paid plan and pay the upgrade invoice we raise for it. Your new plan and its bigger allowances switch on the moment the payment settles - until then you stay on free with everything still working. If you change your mind before paying, use Cancel upgrade; an unpaid upgrade invoice also expires on its own after 7 days and nothing changes.

Moving back down to the free plan happens at the end of the period you have already paid for - you keep your paid plan until that date, and after it no further invoices are raised. Any bills still unpaid when you move down remain due.

Tip: you can only move down to a smaller plan once you fit inside it. If you have more products, staff or stored images than the free plan allows, remove some first - we tell you the exact number when you try.

Cancelling stops all future charges. A bill for a month that has not started yet is withdrawn, so nothing keeps chasing you for a month you have decided not to use. A bill for the month you are already in stays - cancelling stops what is coming, it does not clear what you already owe. The same goes for moving to a smaller plan: the new price applies from your next month, and the bill for the month you are in is unchanged.

Your store keeps working to the end of the trial or the month you have already paid for - cancelling never takes back time you bought. The Subscription page shows the exact date, and until then everything runs as normal.

If a subscription invoice stays unpaid past the grace period your store goes offline: shoppers see “This store is currently unavailable”, you get an email and a red banner at the top of the admin naming the unpaid invoice, and paying it brings the store back online immediately.

Changed your mind? Press Resume subscription on the same page. If you resume inside a month you have already paid for, nothing changes and there is nothing to pay. If you resume during a trial, we put back the invoice that cancelling withdrew - same amount, still not due until your trial ends. If your store has already gone quiet, resuming raises one invoice for a fresh month starting the day you resume - never the months you were away - and your store comes back the moment it is paid.

You can also pick a different plan while cancelled. Moving up takes effect the moment you pay - we raise the upgrade invoice straight away, and while your subscription is cancelled it has to be paid that same day; after that it expires on its own and nothing changes. Moving down to a smaller plan starts your subscription again now and takes effect on your next billing date. Changing plan during a cancelled trial switches you straight away and leaves the rest of the trial running on the new plan.

Once that date has passed and your store has gone quiet, there is no plan left to change - press Resume subscription first, then pick the plan you want.

Tip: cancelling is not the same as closing your store. Your products, orders and customers stay exactly where they are.

Payments sometimes finish at the bank but never reach us - the confirmation gets lost on the way back, or you paid by transfer or wallet outside the payment page altogether. The invoice then still says unpaid even though your money has gone.

Open Account -> Billing -> Invoices and press "I've paid this" on that invoice. Tell us how you paid - the method, the date and the reference number - and attach a screenshot of the transfer if you have one. It is the fastest way to get it sorted, and you can do it on a phone.

The invoice then shows "Payment under review" while our billing team checks it against our account, usually within a working day. Once confirmed, the invoice is marked paid and anything that was switched off comes straight back on.

If we cannot find the payment, the invoice shows "Not verified" and the reason is written on the invoice itself. Read it, fix what it points at - often a wrong reference or an amount that does not match - and send it again.

Tip: only one review runs at a time on an invoice. While it says Payment under review there is nothing else to do - sending it again will not make it faster.